Term and Conditions

Last Updated: [Insert Date]

Welcome to Shoe Joy Shop! These Terms and Conditions govern your use of our website www.voguekicks.com and all purchases made through it. By accessing our site and making purchases, you agree to comply with these terms.

1. General Information

Shoe Joy Shop is a UK-based online retailer specialising in quality footwear for the whole family, including athletic, casual, work, and specialty shoes. Our company is registered at 34 Dawlish Rd, Birmingham, GB B8J 5GX.

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account or making purchases, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorised account activity

2.2 Acceptable Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorised access to our systems
• Interfere with the proper functioning of the website
• Submit false or misleading information

3. Product and Service Information

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur, and colours may appear differently depending on your monitor settings.

3.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Special Categories

Please note:

• Orthotics: For health and safety reasons, orthotic insoles cannot be returned unless faulty
• Sale Items: May have specific return conditions as noted on product pages

4. Ordering and Payment

4.1 Order Process

Placing an order constitutes an offer to purchase, which we may accept or decline at our discretion. Order confirmation emails do not constitute acceptance.

4.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to correct pricing errors.

4.3 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For security, we do not store full payment details on our servers.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. International customers are responsible for any customs duties or import taxes.

5.4 Delivery Issues

If your order hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number.

6. Returns and Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items. Returned items must be:

• In original, unworn condition
• With all tags attached
• In original packaging
• Accompanied by proof of purchase

6.2 Return Process

1. Email [email protected] to initiate your return
2. Await return authorization and instructions
3. Ship items to: Shoe Joy Shop, 34 Dawlish Rd, Birmingham, GB B8J 5GX

6.3 Refunds

Refunds are processed within 3-5 business days of receiving your return. Original shipping costs are non-refundable unless the return is due to our error.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or used with permission and protected by intellectual property laws. Unauthorised use is prohibited.

8. Liability Limitations

8.1 Product Use

We are not liable for any injury or damage resulting from improper use of our products. Always follow manufacturer guidelines.

8.2 Website Availability

We strive to maintain continuous website availability but are not liable for temporary outages or technical issues beyond our control.

8.3 Third-Party Links

We are not responsible for the content or practices of third-party websites linked from our site.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Changes to Terms

We may update these Terms periodically. The current version will always be available on our website with the effective date.

11. Governing Law

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of English courts.

12. Contact Us

For questions about these Terms or our services:

Email: [email protected]
Postal Address: Shoe Joy Shop, 34 Dawlish Rd, Birmingham, GB B8J 5GX