At Shoe Joy Shop, we’re committed to making every step of your footwear journey joyful—from selection to delivery and beyond. Our comprehensive shipping and returns policy ensures you can shop with complete confidence.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping (£12.95)

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes tracking and insurance

2. Free Shipping (Orders over £50)

  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote areas.

International Shipping

For international orders:

  • Customers are responsible for any customs duties or import taxes
  • Please ensure your shipping address is complete and accurate
  • Delivery times may be extended due to customs processing

Our Hassle-Free Returns Policy

We accept returns and exchanges within 15 days of delivery for most items. Your footwear must be:

  • In original condition (unworn, with all tags attached)
  • In the original packaging
  • Accompanied by proof of purchase

Important Exception

For health and safety reasons, orthotic insoles cannot be returned or exchanged unless faulty. All other footwear categories—from athletic shoes to work boots—are eligible for returns.

Simple 3-Step Returns Process

Step 1: Initiate Your Return

Email our customer service team at [email protected] with:

  • Your order number
  • Item(s) you wish to return
  • Reason for return
  • Whether you prefer an exchange or refund

Sample email template:

Subject: Return Request – Order #[Your Order Number]

Dear Shoe Joy Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return:
– [Product Name]
– [Size/Color]
– [Reason for return]

I would prefer: [Refund/Exchange for (specify alternative product if applicable)]

Please advise on next steps.

Kind regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Within 1 business day, we’ll email you:

  • Return authorization number
  • Return shipping instructions
  • Our Birmingham return address

Step 3: Ship Your Return

Package your items securely and include:

  • The completed returns form (we’ll email this)
  • Original proof of purchase

Note: Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive email confirmation when processed

Note: Bank processing times may add 2-5 additional business days before funds appear in your account.

Exchange Process

For size exchanges or alternative styles:

  • Follow the standard return process
  • Clearly indicate your preferred exchange item
  • We’ll ship your new item once the return is received

For expedited exchanges, you may place a new order and return the original item separately—contact us for potential shipping credit.

International Returns

Customers outside the UK:

  • Mark the package as “Returned Goods” to avoid customs fees
  • We recommend using tracked shipping
  • Original shipping costs are non-refundable

Family Shopping Tip

When returning multiple items from different categories (kids’, men’s, or women’s shoes), package them together to save on return shipping costs.

Damaged or Faulty Items

If your footwear arrives damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the issue
  • We’ll arrange free return shipping and expedite your replacement

Need Help?

For any questions about our shipping or returns policy, contact our Birmingham-based team at [email protected].

We’re here to help you find your perfect fit!

Happy (and confident) shopping,
The Shoe Joy Shop Team

Return Address:
Shoe Joy Shop
34 Dawlish Rd
Birmingham, GB B8J 5GX