Welcome to Shoe Joy Shop’s FAQ section. Here you’ll find answers to common questions about our products, shipping, returns, and more. We’re committed to making your footwear shopping experience as joyful as our name suggests!
Product Questions
What types of shoes do you offer?
We specialise in a wide range of footwear categories including:
- Athletic shoes
- Biker boots
- Casual & Dress shoes
- Cowboy boots
- Hunting & Fishing footwear
- Outdoor & Hiking shoes
- Work boots
- Family footwear (Men’s, Women’s, Boys, Girls, and Kids’ Shoes)
- Orthotics
Do you offer shoes for the whole family?
Absolutely! At Shoe Joy Shop, we’re proud to offer quality footwear for every family member, from our Kids’ Shoes collection right through to our Men’s and Women’s ranges. We particularly specialise in durable family footwear that can withstand active lifestyles.
How do I know what size to order?
Each product page includes detailed sizing information. We recommend measuring your feet and comparing with our size charts. If you’re between sizes or have specific fit concerns, our customer service team at [email protected] can offer guidance based on the particular style you’re interested in.
Shipping & Delivery
What are my shipping options?
We offer two reliable shipping methods:
- Standard Express Shipping (£12.95): Via DHL or FedEx, delivered in 10-15 business days after dispatch. Trackable with signature on delivery.
- Free Standard Shipping: Via EMS for orders over £50, delivered in 15-25 business days after dispatch.
How long does order processing take?
Our Birmingham-based team typically processes orders within 1-2 business days (excluding weekends). You’ll receive a dispatch notification with tracking information via email once your order is on its way.
Will I need to pay customs fees?
International orders may be subject to local import duties, which are the responsibility of the customer. These fees vary by country and are not included in your order total. We recommend checking with your local customs office for estimates.
Returns & Exchanges
What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Simply contact our customer care team at [email protected] to initiate the process. Items must be in their original condition with all packaging intact.
How long do refunds take to process?
Once we receive your returned items, we typically process refunds within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment provider.
Payment & Account
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all transactions. For additional security, we also offer PayPal checkout which keeps your financial details private.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.
Customer Service
How can I contact customer service?
Our friendly customer care team is available via email at [email protected]. We aim to respond to all inquiries within 24 hours during business days.
Where is Shoe Joy Shop located?
Our headquarters and operations are based at 34 Dawlish Rd, Birmingham, GB B8J 5GX. While we don’t have a physical retail store open to the public, our online store serves customers worldwide (excluding certain Asian countries and remote regions).
Still have questions? Don’t hesitate to reach out to our customer care team at [email protected] – we’re here to help you find your perfect pair!